Cancellation and Refunds - Friends of NRI

You may request cancellation of a service before we begin work or before final confirmation, subject to the terms agreed at booking.
To cancel, please contact us at [your support email] with your request and booking details.

Since we provide services and not physical products, refunds will be considered only under exceptional circumstances — for example, if we fail to deliver the promised service, or if there’s a breach of contract from our side.
If eligible, refunds will be processed using the original payment method or via alternate method agreed mutually, within a reasonable timeframe (typically 7–15 working days).
We will not refund for “change of mind,” or dissatisfaction with outcomes once the service has been delivered and accepted.

If you request to modify or reschedule a service (date, time, package scope), we will attempt to accommodate you. Additional fees may apply depending on scope.
Cancellation after work has started or after service delivery is not eligible for refund.

In rare cases (e.g. documented failures, negligence, or inability to deliver service as promised), we will review and may offer partial refunds or credits at our discretion.
Any such claim must be submitted in writing within 7 days of promised delivery date, along with relevant documentation or evidence.